Refund policy

We have a 14-day return policy in accordance with EU and UK consumer law. As all our items are vintage and one-of-a-kind, we ask that you read product descriptions and condition notes carefully before purchasing. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You'll also need the receipt or proof of purchase.

To start a return, contact us at co.hinomoto@gmail.com. We will provide the return address upon approval of your return request. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or significantly different from its description, so that we can evaluate the issue and make it right.

Non-returnable items We do not accept returns on sale items or gift cards.

European Union 14-day cooling off period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. Your item must be in the same condition that you received it. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at co.hinomoto@gmail.com.